Triages the emergency
No heat in January is not the same call as a filter change. It asks what's wrong, how urgent it is, and whether the system is running at all — then routes accordingly.
HVAC calls don’t arrive during business hours. They arrive when the heat dies on the coldest night of the year, and the customer calls the next shop on the list if nobody picks up. Genesis LP answers every one of them, checks your availability, and books the job before the call ends.
Works with your existing number. No new hardware.
HVAC contractors miss a meaningful share of inbound calls, and after-hours rates run far higher. The reason isn’t negligence — your techs are on job sites and your office is closed. The call still doesn’t get answered.
Nights, weekends, storms
The calls a shop most wants — a system down on the coldest night — land exactly when the office is closed and techs are already out.
85%
of callers who don’t reach a business on the first attempt won’t call back.
Source: Numa, 2021 Small Business Phone ReportA real job, every time
A no-heat or no-AC call is a paying job to whichever shop answers first — and callers move down their list fast.
No heat in January is not the same call as a filter change. It asks what's wrong, how urgent it is, and whether the system is running at all — then routes accordingly.
Callers outside your radius get told politely and immediately, instead of taking up a slot you can't serve.
It checks live availability and puts the job on the schedule before the call ends. No callback queue, no message pad.
A genuine emergency reaches a human on your terms — your rules, your after-hours contact, your definition of urgent.
The calls you most want are the ones that come in when you’re least able to answer. A furnace failing on a Saturday night is a customer ready to book immediately and pay for speed. Genesis LP answers those calls in your voice, captures the details, and hands you a booked job on Monday morning rather than a voicemail you’re too late to return.
Most AI receptionist companies make you request a demo to find out. Here’s ours.
One AI receptionist, answering your phone and booking work.
Phone and text, fully looked after month to month.
More of your busywork automated, not just the phone.
One HVAC service call a month covers it. See full pricing
It's trained on how your shop actually talks, and most callers treat it as a normal receptionist. We don't recommend hiding it — if a caller asks directly, it tells them.
You define what counts as an emergency, and those calls escalate to whoever you nominate, however you want to be reached. Everything else gets booked or handled.
It books into your existing calendar. Tell us what you run on the intro call and we'll confirm the integration before you pay anything.
It takes the details and flags the call for follow-up rather than guessing. Every call is logged with its outcome, so nothing disappears.
No. It answers your existing business line.
Days, not months. Setup is a fixed one-time fee and there's no long-term contract.
Book 20 minutes and we’ll play you a live AI-answered call for an HVAC scenario you pick. If it doesn’t sound like someone you’d hire, don’t buy it.