Sorts the emergency from the estimate
A burst supply line and a dripping tap are not the same call. It asks whether water is still flowing, whether it's clean or waste, and whether the main is shut — then routes on your rules, not a generic script.
Plumbing emergencies don’t schedule themselves. A burst supply line, a backed-up main, no hot water on a Sunday — the customer calls whoever answers, and every minute they wait is more water on the floor. Genesis LP answers every one of them, triages it the way your dispatcher would, and books the job before the call ends.
Works with your existing number. No new hardware.
The reason isn’t negligence — your techs are under someone else’s sink and your office is closed. The call still doesn’t get answered, and unlike most trades, the problem is getting worse the whole time it rings.
The damage compounds
A burst supply line or a backed-up main gets more expensive every minute it isn’t stopped. The caller isn’t shopping around — they’re calling whoever picks up first.
85%
of callers who don’t reach a business on the first attempt won’t call back.
Source: Numa, 2021 Small Business Phone ReportAlways the worst hour
Frozen pipes over a holiday weekend, a Sunday-morning no-hot-water call — they arrive precisely when the office is dark and the vans are parked.
Five minutes between a homeowner standing in water and a job on your schedule. Illustrative — an example call, not a recording.
A supply line lets go under a kitchen sink. The homeowner calls the first plumber their search turns up.
No voicemail, no phone tree, no hold music — at the hour when every other shop's line goes to an answering service.
Is water still flowing? Is it clean or waste? Is the main off? It asks what a dispatcher would ask, in the order you'd ask it.
It reads the shutoff steps you've given it, so the water stops while the truck is still moving.
The property is confirmed against your service radius before anything is promised.
Your first available emergency slot, on your real calendar, before the call ends.
A burst supply line and a dripping tap are not the same call. It asks whether water is still flowing, whether it's clean or waste, and whether the main is shut — then routes on your rules, not a generic script.
Service area confirmed while the caller is still on the line, so you're not sending a truck across the county for a job you were never going to take.
Live availability, with emergency slots kept separate from scheduled work. The job is on the board before the call ends — no callback queue, no message pad.
You decide what counts as a get-someone-out-now emergency. Those reach a human however you've asked to be reached. Everything else is booked or logged.
Most AI receptionist companies make you request a demo to find out. Here’s ours.
One AI receptionist, answering your phone and booking work.
Phone and text, fully looked after month to month.
More of your busywork automated, not just the phone.
One emergency callout a month covers it. See full pricing
Only if you want it to. It reads from the instructions you give it — if you'd like callers walked to the stop tap before your tech arrives, we script that with you. If you'd rather it stayed off that ground, it will.
That's most of the job. You define what urgent means for your shop — water actively flowing, a sewage backup, no water at all — and it triages every call against your rules before it books anything.
It only offers what you've told it you do. If you don't run gas fitting or backflow testing, it won't put those on your calendar — it takes the details and flags the call for you instead.
It books into the calendar you already run. Tell us which one on the intro call and we'll confirm the integration before you pay for anything.
No. It picks up the line your customers already call.
It takes the details and flags the call rather than guessing at an answer. Every call is logged with what happened, so nothing quietly disappears.
Book 20 minutes and we’ll play you a live AI-answered call for a plumbing scenario you pick — an after-hours emergency, a drain quote, whatever you get most of. If it doesn’t sound like someone you’d put on your phones, don’t buy it.