Handles the surge, not just the call
Storm mornings don't arrive one at a time. Calls that land while another is still in progress get answered too — the difference between a booked week and a voicemail box you work through on Tuesday.
After a hailstorm every roof in the area calls the same morning, and one office line can only hold one of them. The rest go to voicemail, and most of those callers ring the next roofer instead. Genesis LP answers all of them, sorts the active leaks from the inspections, and books what’s worth booking.
Works with your existing number. No new hardware.
Roofing demand doesn’t trickle in — it arrives in a few hours after weather, then goes quiet. The crews are already on roofs and the office has one line. That’s not a staffing failure; it’s arithmetic.
It all lands at once
A single storm puts every damaged roof in the postcode on the phone the same morning. One line can hold one caller; the rest hear a recording.
85%
of callers who don’t reach a business on the first attempt won’t call back.
Source: Numa, 2021 Small Business Phone ReportThen it goes quiet
The slow weeks between storms don’t make up for the morning you couldn’t pick up. The season is largely won in the hours right after the weather.
From the wind dropping to a morning of booked inspections, without anyone in the office yet. Illustrative — an example morning, not a recording.
The first homeowner goes outside, sees shingles in the yard, and starts working down a list of roofers.
The calls that land while another is still running get answered too, instead of rolling to voicemail the way one office line has to.
Water actually coming through a ceiling is not the same job as missing shingles. It asks which it is, and sorts accordingly.
Whether you work with claims, what you need photographed, what happens before an adjuster visits — in your wording, not a generic script.
Onto your real calendar, before the caller gets to the next roofer on their list.
A morning's worth of booked inspections, each one logged with what the caller actually said.
Storm mornings don't arrive one at a time. Calls that land while another is still in progress get answered too — the difference between a booked week and a voicemail box you work through on Tuesday.
Water coming through a ceiling and a few lifted shingles are different jobs with different urgency. It asks which it is before it puts anything on the calendar.
Live availability, with storm inspections kept apart from scheduled installs and repairs, so a surge doesn't bury work you've already committed to.
Whether you work with claims, what you need photographed, what to expect from an adjuster — explained in your wording. It won't interpret a policy or promise what an insurer will cover.
Most AI receptionist companies make you request a demo to find out. Here’s ours.
One AI receptionist, answering your phone and booking work.
Phone and text, fully looked after month to month.
More of your busywork automated, not just the phone.
One storm inspection a month covers it. See full pricing
That's the case it's built for. Calls that arrive while another is still in progress get answered as well, rather than rolling to voicemail the way a single office line has to.
It explains your process — whether you work with claims, what you need photographed, what to expect from an adjuster — using your own wording. It won't interpret a policy or promise what an insurer will cover.
You define what counts as urgent for your company. Water coming through a ceiling gets triaged differently from missing shingles, and it asks before it books.
If that's how you work, yes. It books what you've told it to book, on the calendar you already run.
You pay the same monthly retainer whether it takes four calls or four hundred. There's no per-call pricing to watch during a surge.
It takes the details and flags the call rather than guessing at an answer. Every call is logged with what happened, so nothing quietly disappears.
Book 20 minutes and we’ll play you a live AI-answered call for a roofing scenario you pick — a leak at 6am, an insurance inspection, whatever you get most of. If it doesn’t sound like someone you’d put on your phones, don’t buy it.